Fairnest Privacy Policy
Fairnest is a family caregiving coordination app published by Bizvizor LLC (“Fairnest,” “we,” “us”). It helps families organize care for a loved one — tasks, schedules, documents, messages, and shared expenses — inside a private care circle.
This policy explains what we collect, why, and what control you have over it. It applies to the Fairnest mobile app and any related services we operate.
Information we collect
Information you give us
| Category | Examples |
|---|---|
| Account information | Name, email address, profile photo, and your role in a care circle. If you sign in with Apple or Google, we receive the name and email address that provider shares with us. |
| Care recipient information | The name, date of birth, care notes, and emergency contacts of the person your circle cares for. |
| Care coordination content | Tasks, calendar events, shift handoff notes, journal entries, decisions and acknowledgments, and messages you send within your circle. |
| Documents | Files you upload — which may include medical, legal, insurance, or financial records. |
| Financial coordination data | Expenses, how they are split among circle members, and payments recorded between members. Fairnest does not process or move money. |
Information collected automatically
- Device and push tokens. If you enable notifications, we store a push token so we can deliver alerts about tasks, messages, and other circle activity.
- Basic technical data. Device type, operating system version, app version, and timestamps of activity, used for security, troubleshooting, and delivering app updates.
- Activity records. Certain actions in a circle (for example, task changes) are recorded in a history log so circle members can see what happened and when.
- On-device diagnostics. The app temporarily stores diagnostic information (screen names and error details) on your device to help with support requests. This data never leaves your device unless you choose to email it to us.
Health-related information
Because Fairnest is used to coordinate care, the content you enter may include health information about you or the person receiving care. We treat this content as sensitive. We do not sell it, use it for advertising, or analyze it to build profiles about you. Fairnest is not a healthcare provider or a covered entity, and the app is not a substitute for professional medical advice or emergency services.
How we use information
- To provide the app: authenticate you, sync your care circle, and show shared tasks, documents, and messages to the right people.
- To send notifications you have enabled.
- To keep accounts and data secure, detect abuse, and diagnose technical problems.
- To manage subscriptions and purchases, if you buy one.
- To respond to support requests.
- To comply with legal obligations.
We do not sell your personal information, and we do not share it with third parties for advertising or cross-context behavioral advertising.
Who can see your information
The most important sharing in Fairnest is the sharing you choose: content you add to a care circle is visible to the other members of that circle, according to their role and the app’s permission rules. If you invite someone to a circle, or grant a professional caregiver access, they will be able to see the circle content available to their role. Remove a member to end their access going forward.
Service providers
We rely on a small number of providers to run the app. They process data on our behalf under their own terms and security commitments:
- Supabase — database, authentication, and file storage.
- Expo (Expo Application Services) — app builds, over-the-air updates, and push notification delivery.
- Apple Push Notification service and Google Firebase Cloud Messaging — delivery of push notifications to your device.
- Apple and Google — optional sign-in, and app distribution.
- RevenueCat, with the Apple App Store and Google Play — subscription and purchase management. Payment card details go to the app store, not to us.
Other disclosures
We may disclose information if required by law or valid legal process, to protect the rights or safety of users or the public, or in connection with a merger, acquisition, or sale of assets — in which case we will notify you before your information becomes subject to a different privacy policy.
Data retention
We keep your information for as long as your account is active.
When you delete your account, we permanently remove your login so it can no longer be used, and we erase your personal information — your name, profile photo, phone number, and notification token. Your memberships are revoked, so you no longer appear in any care circle.
What remains: the content you contributed to a shared care circle — tasks, calendar events, expenses and their splits, documents, and messages — stays with that circle, no longer identifying you. We keep it because it is the family’s shared record, not yours alone: deleting it would remove other members’ history and change the expense balances they rely on. Your private journal entries are not shared content and are removed with your account.
Deletion is immediate and cannot be undone. We may retain limited information where we must do so to comply with a legal obligation or resolve a dispute.
Security
Data is encrypted in transit and at rest by our infrastructure providers. Access to circle content is enforced at the database level by row-level security policies, so members can only reach the circles they belong to. No system is perfectly secure, but we work to protect your information and to respond promptly if something goes wrong.
Your choices and rights
- Access and correction. You can view and edit your profile and the content you have added directly in the app.
- Deletion. You can delete your account at any time from the app: More → Delete account. You can also email us at support@bizvizorllc.com and we will action the request within 30 days. See “Data retention” below for exactly what deletion removes.
- Notifications. You can turn push notifications off at any time in your device settings.
- Leaving a circle. You can leave a care circle, which ends your access to its content.
Depending on where you live — for example, in the European Economic Area, the United Kingdom, or California — you may have additional rights, including the right to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, contact us at the address below. We will not discriminate against you for making a request.
Children
Fairnest is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it. Note that adults may enter information about a minor who is receiving care; that information is treated as care recipient content under this policy.
International transfers
We and our providers may store and process your information in the United States and other countries. Where required, we use appropriate safeguards for these transfers, such as the European Commission’s standard contractual clauses.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date above, and for material changes we will provide notice in the app. Continued use of Fairnest after an update means you accept the revised policy.
Contact us
Questions, requests, or concerns about privacy:
Bizvizor LLC
support@bizvizorllc.com